1. Introduction and Acceptance

This website is operated by Guangzhou Xiakai Trading Co., Ltd. under the brand name Axvurel™. Throughout these terms, “Axvurel™,” “we,” “us,” and “our” refer to the business operating the store, while “you” and “your” refer to the person using the website or purchasing products.

By accessing the store, browsing products, or placing an order, you agree to these Terms and Conditions and the policies referenced on our website, to the extent permitted by applicable law. If you do not agree, please discontinue use of the relevant website services.

These terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment & Security information, and other applicable store policies.

2. Eligibility and Responsible Use

You must be legally capable of entering into a binding agreement under the laws applicable to you to make a purchase. If you use the website on behalf of another person or organization, you represent that you have authority to do so.

You agree to use the website lawfully and not to interfere with its operation, attempt unauthorized access, introduce malicious code, misuse checkout services, submit fraudulent orders, or violate the rights of other people.

3. Product Information and Compatibility

Axvurel™ offers phone cases and related mobile accessories. We aim to provide product descriptions, photographs, options, and specifications that help customers make informed decisions. Product availability, materials, dimensions, colors, and features may vary between listings.

Phone cases are often model-specific. You are responsible for reviewing the compatibility information and selecting the correct phone model or variant before completing an order. Similar phone models may have different dimensions, camera layouts, or button positions.

Product images are illustrative. Minor visual differences may result from lighting, photography, screen settings, or manufacturing variations. Where a written specification conflicts with a general visual impression, please contact us for clarification before purchasing.

4. Prices, Availability, and Errors

Prices, promotions, product availability, and shipping options may change over time. The price and applicable charges displayed at checkout should be reviewed before you submit an order.

We make reasonable efforts to keep product information accurate, but errors in descriptions, pricing, availability, or other details may occasionally occur. Where legally permitted, we may contact you to clarify an error or discuss available options before fulfilling an affected order. Nothing in this section permits us to disregard a binding agreement or mandatory legal obligation.

Promotional offers may be subject to eligibility requirements, stock limitations, expiration dates, or other terms disclosed with the offer.

5. Orders and Order Acceptance

When you place an order, you submit a purchase request for the selected products. Please verify the items, quantities, variants, shipping address, contact details, and total before completing checkout.

An order confirmation acknowledges receipt of your order but does not necessarily establish that every order has been finally accepted or dispatched. Orders may require payment authorization, availability checks, or additional verification.

If we cannot fulfill an order, we will take appropriate steps in accordance with applicable law, which may include contacting you, cancelling the affected order, or arranging a refund where appropriate.

6. Payments and Taxes

Payment methods available for a purchase are displayed during checkout. Transactions may be subject to authorization checks, payment provider terms, and financial institution requirements.

Applicable shipping charges, taxes, and other disclosed fees will be shown during checkout where required or available. Your bank or payment provider may impose additional charges, including foreign transaction fees, under its own terms.

Do not submit full payment card details, passwords, or verification codes through ordinary email or customer support messages.

7. Shipping and Delivery

Order processing and delivery estimates depend on product availability, destination, shipping method, and carrier operations. Unless expressly confirmed otherwise, delivery estimates are not guaranteed arrival dates.

Customers should provide accurate shipping details and review the Shipping Policy for information about tracking, delays, customs, address corrections, and undelivered parcels. Certain delivery circumstances may be outside our direct control, but this does not exclude responsibilities imposed on us by applicable law.

8. Returns, Refunds, and Cancellations

Requests for returns, refunds, replacements, or cancellations are handled under the applicable Return & Refund Policy and mandatory consumer protection law. Contact customer support before sending an item back and follow the authorized return instructions.

Nothing in these terms removes any non-waivable rights or remedies available to consumers under applicable law.

9. Intellectual Property

Unless otherwise indicated, website text, design elements, graphics, branding, layout, and other original content associated with the store are owned by or used with permission by the relevant rights holder.

You may browse the website and use its content for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected website content without permission, except where permitted by law.

Third-party names, trademarks, and product references remain the property of their respective owners. Their appearance does not necessarily imply affiliation, sponsorship, or endorsement.

10. Reviews and Customer Submissions

If the store permits reviews, feedback, photographs, or other submissions, you are responsible for ensuring that your content is lawful, accurate to the best of your knowledge, and does not violate another person's rights.

You must not submit content that is fraudulent, threatening, defamatory, abusive, discriminatory, unlawful, or designed to distribute malware or misleading commercial material.

Where you voluntarily submit content for publication, you grant us a non-exclusive permission to use, display, reproduce, and format that content for store-related purposes, subject to applicable law and any separate terms presented when submitting it. This does not transfer ownership of your content to us.

11. Third-Party Services and Links

The store may rely on third-party services for payments, website infrastructure, analytics, shipping, or other functionality. External websites and services may be governed by their own terms and privacy policies.

We are not responsible for the content or independent practices of external websites that we do not control. A link is provided for convenience and does not necessarily imply endorsement.

12. Disclaimer and Limitation of Liability

We aim to maintain a reliable store and provide useful product information, but we do not guarantee that website access will always be uninterrupted, error-free, or available on every device.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including any mandatory consumer rights or remedies.

Any limitation of liability applies only to the extent legally permitted in the relevant jurisdiction and must be interpreted consistently with applicable law.

13. Indemnification

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful misuse of the website, your material violation of these terms, or your infringement of another party's rights. This provision does not apply where such responsibility cannot lawfully be imposed on you.

14. Suspension and Termination

We may restrict or suspend access to website features where reasonably necessary to address suspected fraud, security risks, unlawful activity, abuse, or material violations of these terms. Any such action remains subject to applicable law and relevant contractual obligations.

Termination of access does not remove rights or obligations that accrued before termination or any rights that must survive by law.

15. Governing Law and Disputes

These terms are subject to applicable law. Any governing-law or dispute-resolution provision must be applied consistently with mandatory consumer protection rules and the rights available to customers in their jurisdiction.

If you have a concern about an order or service, we encourage you to contact us first so that we can review the issue and attempt to resolve it. This does not prevent you from exercising any legal rights or pursuing remedies available to you.

16. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our store, business operations, or legal requirements. Updated terms will be posted on this page. Changes will apply as permitted by law, and a change will not retroactively remove rights that cannot lawfully be taken away.

17. Contact Information

For questions about these terms or a purchase made through our store, contact service@axvurel.com.

Effective date: October 21, 2026.