1. Scope of This Policy

This policy applies to personal information processed in connection with axvurel.com, including browsing the store, placing an order, contacting customer support, and interacting with relevant store features.

By personal information, we mean information that identifies you or could reasonably be associated with you, subject to the definitions and exceptions under applicable law. The information we process depends on how you use the store, the information you choose to provide, and the services required to complete your request.

2. Information We May Collect

Depending on your interactions with the store, we may collect the following categories of information:

• Contact information: name, email address, telephone number, and shipping or billing address when provided.
• Order information: products purchased, selected phone model or variant, quantities, order number, delivery details, and transaction status.
• Customer communications: messages, questions, photographs, and other information you choose to provide when requesting assistance.
• Payment-related information: payment status, transaction references, and information supplied through payment services. The payment information processed depends on the payment method and provider.
• Device and usage information: browser type, device characteristics, approximate location inferred from technical data, IP address, pages viewed, referring pages, and interactions with website features, where collected.
• Cookie and preference information: data used to support website functionality, remember preferences, measure performance, or provide other features in accordance with applicable consent requirements.

Please provide only information reasonably needed for your purchase or inquiry. Do not submit passwords, full payment card details, or other unnecessary sensitive information in customer service messages.

3. How We Use Personal Information

We may use personal information for purposes such as:

• Processing orders, payments, shipping arrangements, and related customer requests.
• Sending order confirmations, shipping notifications, and important service communications.
• Responding to product questions, compatibility inquiries, return requests, and complaints.
• Maintaining website functionality, troubleshooting errors, and improving the shopping experience.
• Detecting, investigating, and preventing suspected fraud, abuse, unauthorized transactions, or security incidents.
• Maintaining business records, meeting tax and accounting obligations, and complying with legal requirements.
• Sending marketing communications where permitted by law and, when required, with your consent.
• Understanding general shopping trends and website performance through analytics where enabled and legally permitted.

4. Cookies and Similar Technologies

Our store or its service providers may use cookies, pixels, tags, and similar technologies to support essential website functions, maintain shopping cart activity, remember preferences, measure performance, or support marketing features.

Some cookies are necessary for core store functions. Other cookies or tracking technologies may be optional and subject to your consent or preferences, depending on applicable law. Where a cookie preference tool is provided, you can use it to manage eligible settings.

You may also be able to control cookies through your browser. Blocking certain cookies may affect shopping cart functions, checkout, saved preferences, or other features. Browser controls do not necessarily remove information already processed by a service provider.

5. How We Share Information

We do not sell your personal information in exchange for money. We may disclose information to appropriate parties when reasonably necessary for the purposes described in this policy, including:

• Store and technology providers: services supporting website hosting, e-commerce operations, order management, and customer support.
• Payment providers: services involved in authorizing, processing, or investigating transactions.
• Shipping and fulfillment providers: parties that need delivery information to fulfill and transport your order.
• Analytics and advertising providers: where such services are enabled and used in accordance with applicable law and consent requirements.
• Professional advisers: legal, accounting, and compliance advisers where appropriate.
• Authorities and other parties: where disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our business.

Service providers may process information under their own contractual obligations and privacy practices. Their handling of information may also be governed by applicable laws.

6. International Data Transfers

Our company is located in China, and our e-commerce platform or service providers may process information in countries other than the country in which you live. As a result, personal information may be transferred internationally where necessary to operate the store, process payments, deliver orders, or provide support.

Where required by applicable law, appropriate safeguards or other valid transfer mechanisms will be used for relevant international transfers. Legal protections may differ between jurisdictions.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining required business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods vary according to the type of information, the reason it is held, applicable law, and whether a dispute or legal obligation requires continued retention. When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or otherwise handle it in accordance with applicable requirements.

8. Information Security

We take reasonable organizational and technical measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to information should be limited to those who need it for legitimate business purposes.

No website, transmission method, or electronic storage system can be guaranteed completely secure. You can help protect your information by using trusted devices and networks, keeping account credentials private, and notifying us if you believe information connected with an order has been compromised.

9. Your Privacy Rights and Choices

Depending on where you live, you may have rights to request access to personal information, obtain a copy, correct inaccurate details, request deletion, restrict or object to certain processing, withdraw consent, or receive information in a portable format. Some rights are subject to legal exceptions and verification requirements.

You may contact us to make a privacy request using the details below. Please describe the request and provide enough information for us to identify the relevant record. We may need to verify your identity before taking action. We will respond as required by applicable law.

If you receive marketing emails, you can use the unsubscribe instructions included in those messages where available. Unsubscribing from marketing does not prevent essential communications about existing orders or transactions.

10. Children's Privacy

Our store is intended for a general shopping audience and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so we can review the situation and take appropriate action where required.

11. Third-Party Websites

Our store may contain links to third-party websites, payment services, or other external resources. We do not control the privacy practices of independent third parties. Review their policies before submitting personal information to them.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, website features, service providers, or legal requirements. The updated version will be posted on this page with a revised effective date when appropriate. We encourage you to review this page periodically.

Effective date: October 21, 2026.

13. Contact Us About Privacy

For questions about this policy or requests relating to your personal information, contact service@axvurel.com. Please write “Privacy Request” in the subject line to help us identify your inquiry.